Terms and Conditions – Vegas Hero Casino
1. Terminology
Casino, Company, We, Us, and Our refer to Vegas Hero Casino.
Player, User, and You refer to any individual using the website or services.
Website means vegashero.com and associated services.
Account refers to a registered user profile.
Bonus means any promotional offer, credit, or free spin.
Games include all casino, live dealer, and interactive products.
2. Player Eligibility
Users must be at least 18 years old or meet the legal gambling age requirement in their jurisdiction, whichever is higher. It is the player's responsibility to ensure that online gambling is lawful in their location. Vegas Hero may request proof of age or identity at any stage. Accounts belonging to underage individuals will be closed, and any balances or winnings forfeited.
3. Account Creation
Each player is permitted to hold one account only. Multiple registrations are strictly prohibited. All registration information must be accurate and kept current. Accounts containing false, incomplete, or misleading details may be suspended or terminated. Players are responsible for safeguarding their login credentials, and all activity conducted through an account is considered authorized by the account holder.
4. Identity Verification (KYC)
Verification is required before withdrawals or certain account features are enabled. The casino may request government-issued identification, proof of residential address, and confirmation of payment method ownership. Verification is usually completed within 48 hours, although delays may occur. Failure to complete verification may lead to withdrawal refusal or account restrictions.
5. Depositing Funds
The minimum deposit amount is $10 or the equivalent in another currency. Accepted deposit options include credit and debit cards, bank transfers, Interac, and cryptocurrencies processed via CoinsPaid. Deposits must be made using payment methods registered in the player's own name. Deposited funds must be wagered at least once prior to withdrawal unless stated otherwise.
6. Withdrawals
The minimum withdrawal amount is $10 or equivalent. Standard withdrawal limits are capped at $10,000, with higher limits available to VIP players. Withdrawal requests are generally processed within one to two business days following verification approval. The finance department operates Monday to Friday between 6:00 and 17:00 GMT. Large payouts may be issued in installments at the casino's discretion.
7. Bonuses and Promotions
All bonuses are governed by specific promotional terms, including wagering requirements and expiry periods. Bonus funds and associated winnings must be wagered in full before withdrawal. Slot games typically contribute 100% toward wagering requirements, while table and live games may contribute less or be excluded. Betting limits may apply when wagering bonuses. Bonus misuse, including multiple accounts or irregular betting behavior, may result in forfeiture of bonuses and winnings.
8. VIP Program
Vegas Hero operates a tiered VIP loyalty scheme. VIP benefits may include faster withdrawals, higher limits, and exclusive promotional offers. VIP status is awarded at the casino's discretion and may be modified or withdrawn at any time.
9. Game Integrity and Fair Play
All games are governed by individual rules available within the game interface. Technical malfunctions invalidate all bets and winnings affected by the error. Attempts to exploit system errors, delays, or vulnerabilities are strictly prohibited.
10. Prohibited Conduct
Players must not use VPNs or masking tools to bypass geographic restrictions, engage in collusion or coordinated play, use automated betting software or bots, perform fraudulent payment activity, or exploit or abuse bonuses. Violations may lead to account termination and confiscation of funds.
11. Responsible Gambling
Vegas Hero supports responsible gaming and provides tools such as deposit limits, session time notifications, and self-exclusion options. Players experiencing gambling-related difficulties are encouraged to seek professional support.
12. Account Suspension and Closure
The casino reserves the right to suspend or close accounts due to breaches of these Terms and Conditions, legal or regulatory requirements, or security and fraud concerns. Upon closure, remaining balances may be withdrawn subject to verification and compliance checks.
13. Liability Disclaimer
Vegas Hero is not responsible for losses arising from user errors, technical or connectivity issues, or unauthorized access caused by player negligence. The casino does not guarantee uninterrupted or error-free service.
14. Intellectual Property Rights
All website content, including trademarks, software, and design elements, is the property of Vegas Hero or its licensors and may not be used without written permission.
15. Changes to These Terms
Vegas Hero may amend these Terms and Conditions at any time. Updates take effect immediately upon publication. Continued use of the website signifies acceptance of the revised terms.
16. Applicable Law
These Terms and Conditions are governed by the laws applicable to the casino's licensing jurisdiction. Any disputes will be handled in accordance with those laws.
17. Contact Details
For questions relating to these Terms and Conditions, players may contact Vegas Hero Casino customer support through the available communication channels.