Privacy Policy – Vegas Hero Casino
1. General Information
This Privacy Policy explains how Vegas Hero Casino collects, processes, stores, and protects personal information from users who access and use the website and its services. Protecting user privacy is a core principle, and all personal data is handled responsibly, securely, and transparently.
By registering an account or continuing to use the Vegas Hero platform, users acknowledge and accept the data practices described in this Privacy Policy, together with the Cookie Policy and Terms and Conditions.
2. Types of Information Collected
Vegas Hero collects information necessary to operate the platform efficiently and to meet legal and regulatory obligations.
2.1 Information Provided by Users
This may include a user's full name, date of birth, email address, phone number, residential address, identity verification documents, and transaction history. Such data is collected during registration, account verification, payment processing, and communication with customer support.
2.2 Information Collected Automatically
When users access the website, certain technical data may be collected automatically. This includes IP address, browser type and version, device and operating system details, login activity, session duration, visited pages, and navigation behavior. This information is used to enhance security, improve performance, and optimize the overall user experience.
3. Use of Personal Information
Vegas Hero uses collected data to manage player accounts, process deposits and withdrawals, verify identity, prevent fraud, provide customer assistance, comply with legal obligations, improve website functionality, and deliver service-related or promotional communications where permitted.
Personal data is processed only when necessary for legitimate operational purposes.
4. Legal Basis for Processing
Personal information is processed based on contractual necessity, legal requirements, legitimate business interests, or user consent where applicable. Users may withdraw consent for marketing communications at any time without affecting the legality of prior processing.
5. Disclosure of Information
Vegas Hero does not sell or trade personal data. Information may be shared only when required and solely with trusted third parties such as payment service providers, identity verification partners, fraud prevention services, IT and hosting providers, or regulatory and legal authorities when required by law.
All third parties are required to protect personal data and process it in accordance with recognized data protection standards.
6. Data Storage and Retention
Personal information is retained only for as long as necessary to fulfill its intended purpose and meet legal or regulatory requirements. Retention periods vary depending on the type of data involved. Once information is no longer required, it is securely deleted or anonymized.
7. Security of Personal Data
Vegas Hero implements appropriate technical and organizational measures to protect personal information from unauthorized access, loss, misuse, or alteration. These measures include encryption technologies, secure servers with restricted access, and continuous system monitoring.
Users are responsible for keeping their account credentials confidential and should avoid sharing login information with others.
8. User Rights
Subject to applicable laws, users may have the right to access their personal data, request corrections, request deletion where legally permitted, restrict or object to certain data processing activities, and opt out of marketing communications.
Requests related to personal data can be submitted through customer support.
9. Age Restrictions and Responsible Play
Vegas Hero services are intended only for individuals who meet the legal gambling age in their jurisdiction. Age verification is mandatory, and accounts associated with underage users will be closed.
Responsible gambling tools are available to help users manage their activity and play responsibly.
10. International Data Transfers
Personal data may be processed or stored outside the user's country of residence. In such cases, Vegas Hero ensures that appropriate safeguards are in place to protect personal information in line with this Privacy Policy.
11. Changes to This Privacy Policy
Vegas Hero Casino may update this Privacy Policy to reflect changes in laws, technology, or business practices. Any updates will be published on this page and will take effect upon publication. Users are encouraged to review this policy periodically.
12. Contact Details
For questions or concerns regarding this Privacy Policy or the handling of personal information, users may contact Vegas Hero Casino customer support for further assistance.